Important Information
Policies
To help make your stay at Hotel Royal Queens in Singapore as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Simple, straightforward policies for a smooth stay.
Check-In & Check-Out
- Check-In: From 14:00
- Check-Out: Until 12:00
Guests are asked to present a valid photo ID and credit card at check-in.
Age & Identification
The minimum age for check-in is 18 years. A government-issued ID is required for all guests.
Deposits
A refundable security deposit may be collected at check-in, either by cash or credit card authorization, to cover incidental charges.
Smoking Policy
Hotel Royal @ Queens maintains a non-smoking policy in rooms and public areas. Designated smoking areas are provided outside the building.
Pet Policy
Pets are not allowed at the property.
Cancellation & Prepayment
Policies vary by room type and rate plan. Generally, cancellations made within the free cancellation window do not incur charges, while late cancellations or no-shows may be charged the first night. Guests are advised to review the booking conditions before confirming.